Before partying:
Be careful not to take any valuables with you and/or leave them in your car, and watch out for pickpockets. Follow the instructions of our security staff at all times. In the event of an unusual situation, send a text message to those at home to let them know that you are okay.

Sexual harassment:
Sexual violence or sexual harassment will not be tolerated in any way at Soenda. If you are harassed or feel threatened, please report this to the organisation. You can do this to any security or first aid staff member. They will assist you and contact a manager within the organisation who can help you further. All security staff have undergone training and know how to respond. Female security staff are also present. First aid experts are on hand to assist you. You can also report incidents online. Please email info@elevation-events.com (this is not monitored permanently). In the event of inappropriate behaviour, you can of course also report it to the police. The organisation can assist you with this if you wish. All reports will, of course, be treated confidentially. More general information about medical and psychological advice and how to report an incident can be found at www.centrumsexueelgeweld.nl.

Use of alcohol and drugs:
It is well known that there are risks associated with the use of alcohol and/or drugs. However, be extra vigilant when consuming alcohol and drugs at temperatures above 20 degrees Celsius. Alcohol and/or drugs increase body temperature, so if you dance for a long time and do not drink enough, the risk of overheating increases. Drink sufficient water, but not too much: a maximum of one to two glasses per hour. Drinking too much in a short period of time can lead to water intoxication. When someone dies, it is usually due to overheating or water intoxication as a result of alcohol and/or drug use. So be careful and cool down every now and then. Look out for each other and don’t abandon anyone. Test your drugs before you go to the event, as this is not possible at the event itself. For more information and health risks, visit www.drugsenuitgaan.nl and www.unity.nl.

Hearing protection:
Soenda supports the I Love my Ears campaign because we believe it is important that you can enjoy good music not only now, but also in twenty years’ time. So take good care of your ears. At www.ilovemyears.nl you will find a number of useful and easy tips on how to protect your ears as well as possible while still enjoying the music. Earplugs are available at all bars at Soenda.

Medical assistance:
If you or one of your friends is not feeling well, go to the first aid station. There are expert first aiders there who can help you. Do not be afraid to tell them about your use of alcohol and drugs: the more clearly you explain what is wrong, the better they can help you. Feel free to speak openly, because medical confidentiality applies here too and we will not report you to the police.

After partying?
Forced and unsafe sex is more common when people are under the influence of alcohol and/or drugs. Respect each other and visit www.sense.info/soas for more information about safe sex. In addition, alcohol and/or drug use can lead to reduced concentration and slower reaction times, putting you and other road users at risk. Therefore, stop in good time and adjust your means of transport accordingly. Before going to sleep, drink water or isotonic drinks to restore your fluid balance.

I have a complaint about the event—where can I submit it?
If you have a complaint, we naturally regret to hear it. If the complaint cannot wait, please send us a private message via Instagram. If you have a complaint after the event or would like to report your complaint later, you can send an email to info@elevation-events.com.

I have a complaint about the security staff, medical personnel, traffic marshal, or another event employee—where can I submit it?
If you have a complaint, we naturally regret that! If the complaint cannot wait, please send us a private message via Instagram. If you have a complaint afterwards, or if you want to report your complaint later, it is best to send an email to info@elevation-events.com. Please try to clearly indicate which person was involved, for example by remembering their physical characteristics, the time and the location.

How is privacy ensured on the event’s website?
This can be found in our privacy statement. Click HERE for the privacy statement.

Does the website use cookies?
Yes, the Soenda Presents website uses cookies. Click HERE for the cookie policy.

Once our event goes live, we will update this FAQ section with all relevant details, including event information, schedules, ticketing, and other important updates.

If you have any questions in the meantime, please don’t hesitate to contact us at marketing@elevation-events.com. Our team will be happy to assist you and provide any information currently available.